For the online purchases of Nadair int. products – OCTOBER 1ST 2019

Nadair int. offers its products for sale in Quebec as well as in the rest of Canada.

Online purchases are subject to these General Terms of Purchase providing Nadair’s rights and obligations as those of the client. The client agrees to have read and accepted these General terms of purchase before placing any orders and online purchases for Nadair’s products. The General Terms of Purchase come into force at the time the order is placed.

Nadair int. reserves the right to limit the quantities of its products available for online purchases and to cancel any order, whatever the reason may be; in which case the client will be informed by e-mail or by phone and a full refund will be made.

These General Terms of Purchase only apply to purchases made online, and they do not replace in any way the terms of any other agreement concluded between one of Nadair’s authorized dealers and the client, regarding the products purchased or the same products.


The prices displayed on Nadair’s Website are only valid for online purchases (prices offered by Nadair’s authorized dealers for the same products may differ). The prices are indicated in Canadian dollars and do not include taxes. They are only applicable at the time when the client places its order. They may be modified without notice.

The client may sometimes benefit from discounts or promotional offers. These discounts or promotional offers are advertised on Nadair’s Website and are only valid for the period indicated, and according to available stocks. Are not included in prices: sales taxes, handling, delivery and installation charges.

Credit card payment

The order is payable only with a valid credit card. An authorization from your credit card’s issuer, for the amount of your order, is required at the moment when you place your order. If the debit of the credit card is not authorized or accepted by the card’s issuer, the order will be canceled without notice and without any responsibility or obligation.


You place your order by selecting products from those appearing on Nadair’s Website and by filling out the order form that also appears on the Website.

The transmission of the completed order form to Nadair constitutes a purchase offer for the products mentioned in the order form.

Once Nadair will have confirmed your order by e-mail, it will not be possible for you to cancel or modify it.

If the product ordered happens to be temporary out of stock, Nadair’s Customer Service will contact you to take the necessary arrangements in order to deliver the ordered product to you within the shortest delays.


The order is delivered to the address indicated on the order form.

No order is shipped to a post office box, or to any address outside of Canada, or to remote geographical regions or regions with very limited access.

The order is shipped by a freight company. The delivery delay is usually of 2 to 7 business days, after reception of the payment. Nadair will not be held responsible for additional delays caused by the transporter.

It is your responsibility to make sure that you are present to receive your order, otherwise the transporter with leave your package at its closest distribution center.

The delivery cost for Canadian provinces (British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Newfoundland, Prince Edward Island, New Brunswick, Nova Scotia) is established based on packaging information of the product. For all orders over 99$ ( excluded taxes) will be free delivery.

The delivery cost for Canadian territories (Yukon, Northwest Territories, Nunavut) is established based on the packaging of the product. No free delivery is available for these territories.

Return & refund policy

Nadair is committed to giving you complete satisfaction with its products. Therefore, Nadair has established this Return and refund policy that you are invited to read in order to know the multiple possibilities available to you before you order products online.

Package receipt and verification

Upon receipt of the ordered product, you must immediately verify the condition of the package. Once you acknowledge receipt of the product by providing your signature, you thus attest having received the package in good condition and any damage to the product that would result or not from transportation will not be eligible to this Return and refund policy.

Return of a product damaged during transportation

If upon delivery, you find that the package is damaged, it is advisable to refuse it and immediately contact us at 1 (800) 776-7891. Nadair will take charge of the product’s inspection once it is returned to our facilities. If no damage to the product is found, it will be returned to you in new packaging, at no additional cost. If the product has indeed been damaged, a new product will be shipped to you, at no additional cost.

The product delivered is not the product ordered

If the product that you received does not match the one that you ordered, you must inform us within the 72 hours following its delivery. We will exchange the product and refund the shipping charges, and we will cover the return and shipping costs, provided that the following return conditions are met.

The product must be returned in its original package, and in the same condition as when it was delivered. It must be functional and complete, including all its parts, its attachments, as well as the documentation that goes with it (owner’s manual, warranty card, etc.). We, Nadair, reserves the right to refuse any exchange if either of these return conditions is not met.

The product delivered does not work

If the product that you ordered does not work, because of a manufacturing defect, you must return it to us in its original package, and in the same condition as when it was delivered, including all its parts, its attachments, as well as the documentation that goes with it (owner’s manual, warranty card, etc.). To do so, you must contact our Customer Service department at 1 (800) 776-7891 or by e-mail at and mention to us that the product delivered does not work. You will then obtain the proper information regarding the return procedure, including a prepaid transportation label and a return authorization number. Note that return authorization numbers are valid for a period of 14 days from the date of issue. It is your responsibility to make sure that we receive your package before this delay expires; otherwise, your return will be refused. IMPORTANT: Any package returned to Nadair int. without a clear inscription of the valid and corresponding return authorization number will be refused. You must then refund the return charges incurred and, if applicable, take charge of the new shipping costs.

If the return conditions mentioned above are met, and if the product shows a manufacturing defect, you may then obtain an exchange at our cost, or a full refund excluded shipping charges.

If either of the return conditions mentioned above is not met, or if no manufacturing defect is found and the product is functional, we may refuse the return, and no refund will be granted. You will then have to refund the return cost incurred and take charge of the shipping costs. If the product is not functional, because of abnormal or abusive use, or if it is defective for any other reason than a manufacturing defect, We will refuse the return and no refund will be granted, or, with your consent and at your cost, we may repair the product and return it to you. Before the product is shipped back, you will have to pay the repair costs and refund the return costs incurred and take charge of the shipping costs.


Other warranties apply to most of our products. Those warranties are honored by our network of authorized dealers, provided that you have kept the original invoice.

To obtain more information on our warranties, we invite you to see our warranty conditions online or contact our authorized dealer.

Warranty extension – THE 25 YEAR WARRANTY

If you purchased the Nadair 25 years lifetime warranty extension, the motor and electrical components of your unit are entirely guaranteed for a period of 25 years. Labor costs, however, are only covered by the original warranty, for a period of 2 to 5 years depending on the model.

The warranty extension is subject to the same terms and conditions as the regular Nadair warranty. It is valid for domestic use only and Nadair reserves the right to send a technician to verify the installation location in case of doubt. This warranty extension is not transferable.

To obtain more information on our warranties, we invite you to see our warranty conditions online or contact our authorized dealer.

Other conditions

Personal information — Nominative information and other types of information on the client that is collected by Nadair in order to process any order or any request from the client constitute personal information that is subject to Nadair’s Privacy Policy. This Privacy Policy is available on Nadair’s Website. The client is deemed to have noted and accepted Nadair’s Privacy Policy at the time he places an order for a product.

Taxes — All sales taxes are to be paid by the customer, in addition to the selling price.

Accurate information — The client must verify the accuracy of the information supplied in order to purchase products and receive them by delivery. The client is responsible for any damaging consequences to Nadair resulting from the inaccuracy of its information.

E-mail — The client consents to e-mail communications with Nadair for anything that concerns the purchase of products, and to any other promotional or informative communication.

Modifications —  Nadair reserves the right to modify, at its discretion, these General terms of online purchase. The modifications will come into force at the time they are posted on Nadair’s Website. By buying a product on this Website after the posting of any modification, you accept these modifications to the General terms of purchase.

Non-responsibility — Nadair is not responsible for any given damage resulting from the use of its Website and of its content, in relation to online purchases of its products. Nadair cannot assure its client that its Website is free of errors or that the information contained in them is always complete or accurate. Nadair cannot guarantee that the products that appear on its Website will be available when ordered, or later, and reserves the right to limit the quantities offered for sale or the quantities ordered by the client.

Subject to applicable laws, Nadair reserves the right to modify the products and services advertised or offered for sale on its Website, the prices and the specifications of its products and services, and any other promotional offer, at any time and from time to time, without giving notice nor engaging any responsibility towards anyone. Nadair reserves the right to cancel an order, to end it, or to not process it (including an accepted order), in which case Nadair will not charge you the amount of the order or will credit it to you.

Applicable laws and jurisdiction — The present General Terms of Purchase are governed by the laws of the province of Quebec and interpreted in compliance with these laws. Regardless of the place from where you access either of Nadair’s Website to proceed with the online purchase of a Nadair product, you agree that only the courts located in the judicial district of Montreal, in which the parties elect domicile, will have jurisdiction to hear any application or any claim, based on either of the provisions of these General Terms of Purchase, in whole or in part and directly or indirectly.